Woofingtons Emporium Returns & Refunds Policy
Non-perishable goods
For eligible non-perishable goods purchased online, you have 14 days from the day after delivery to notify us that you wish to cancel your purchase. You then have a further 14 days to return the goods.
To arrange a return, email woofingtonsemporium@gmail.com with your order number and details of the items. We will provide the return address and instructions.
Please package returns securely and include the original packaging wherever possible. You may inspect goods as you would in a shop. We may make a reasonable deduction for any reduction in value caused by handling beyond what is necessary to inspect them.
Perishable goods
We do not accept change-of-mind returns of perishable goods that deteriorate or expire quickly, including fresh, chilled and frozen pet food.
This includes returns because:
Your pet does not like or will not eat the food.
You have ordered too much.
You ordered the wrong product.
You no longer require the goods.
This restriction does not affect your rights where goods are faulty, damaged or not as described.
Faulty food and other product problems
If you believe food has a genuine manufacturing fault, contact us promptly. We will refund food found to have a genuine manufacturing fault.
Please provide:
Your order number or other proof of purchase.
A description of the problem.
Clear photographs of the food, fault and packaging.
The batch number and best-before or use-by date.
This information helps us investigate and refer the issue to the manufacturer. If any evidence is unavailable, please contact us so we can discuss alternatives.
Manufacturer investigations do not replace our responsibility to resolve your claim or restrict your statutory rights. Those rights also apply to other faulty, damaged or incorrectly supplied goods.
Return postage costs
Customers are responsible for arranging and paying the return postage for change-of-mind returns. There is no fixed return postage charge or restocking fee.
Where goods are faulty, damaged or incorrectly supplied, we will cover reasonable necessary return costs. Please contact us first to arrange the return.
Refunds
For eligible online cancellations, we will issue your refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
Refunds will be made to your original payment method. If you cancel your entire eligible order, we will also refund the original standard delivery charge. Any additional amount paid for premium delivery is not refundable.
Your statutory rights
This policy does not affect your statutory consumer rights. The 14-day change-of-mind cancellation window does not limit your rights concerning faulty goods.